What is VoIP and How is Voice over IP Revolutionising Business Communication?

What is Cloud Hosted VoIP?

VoIP stands for Voice over Internet Protocol, and it means your phone calls are placed over the internet. Cloud-hosted VoIP is a business telephone platform that operates on VoIP technology and is hosted by an external provider. Some may also refer to VoIP as Voice over IP.  These systems provide robust security and a variety of telephony features, including extension dialling, auto attendants, and conference bridges. Also referred to as off-site VoIP, a cloud phone system eliminates the need for your business to manage any physical phone hardware.

Setup includes a router for internet connectivity, with a handset or business phone system connected to it. This system uses the internet to transmit your speech, similar to a traditional landline.

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How does VoIP work?

VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter.

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What Is the Difference Between VoIP and Landline Phones?

VoIP uses the internet to make calls, whereas landlines use copper wires that are plugged into the device. This means the landlines are restricted to certain locations. One of the main benefits of VoIP phones is that calls can be made anywhere there is an internet connection. With VoIP, the services of a traditional phone system and the long distance. Cloud hosted phone systems are also much more affordable - think of it as using an email hosting platform like Gmail or Outlook. You get full use of the service without needing to set-up the infrastructure to manage it.

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What are the Pros and Cons of VoIP phones

6 Advantages of VoIP Phones

1. Easy Installation: Setting up a cloud phone system is straightforward and doesn't require complex hardware or technical expertise.
2. Simple Integration: Systems easily integrate with existing business tools, like CRM software, enabling seamless communication and data management.
3. Affordable: VoIP reduces costs by eliminating the need for expensive hardware and maintenance, similar to opting for a hosted email service instead of an in-house solution.
4. Greater Flexibility: The system supports remote work, allowing employees to connect from anywhere with an internet connection. The service is not limited geographically and is quick to set up where there is WiFi.
5. Advanced Features & Security: Cloud Hosted VoIP’s are more secure from VoIP hackers and offer features like auto attendants, conference bridges, and integrations with other communication tools.
6. Easily Scalable: Cloud phone systems can scale effortlessly with your business, accommodating growth without significant additional investment.

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What are some challenges of VoIP Phones?

• Audio Quality: You may experience delays, noise, and echo, depending on the quality of your internet connection and hardware. With the current connections and setups this challenge is completely avoidable.
• Internet Dependency: VoIP relies on a stable internet connection, so any disruption can affect your phone service. This can be avoided with appropriate backups in place.

In order to mitigate these challenges it is essential to work with a experienced IT professional that can advise you on the best option for your business. You can find out more about our services and how we can assist you with your cloud hosted services here.

As numerous systems, platforms, and software enter the workplace, the demand for unified, integrated solutions grows among managers and employees. This need underscores the importance of VoIP systems that can seamlessly integrate with other tools to enhance efficiency.

If you’re considering upgrading your communication system or want to learn more about how VoIP can benefit your business, contact Superior IT today. Our experts are ready to help you make the transition smoothly and efficiently.